Thank You to Our Platinum and Presidential Sponsors

2003 Issue 4

Chapter Sponsors

Platinum Club
Deloitte & Touche, LLP
Ernst & Young, LLP
Fenner Consulting
Fifth Third Bank
J P Recovery Services, Inc.
Long - O'Shea & Co., LLC
MD-X Solutions, Inc.
NatCity Investments Inc.
Unicare Corporation

Gold Club
Center for Health Affairs/CHAMPS Management Services
Squire, Sanders & Dempsy
Wise Management Services Inc.

Silver Club
Eclipsys Corporation
Engelhardt & Emrhein
HRSI/FirstCredit International Corp.
McDonald Hopkins Co., LPA
OSI Strategic Receivables
Professional Receivables Control
State Credit Financial Management Group

Bronze Club
Bruner - Cox, LLP
Calfee, Halter & Griswald, LLP
HMC Group
Howard Wershbale & Co.
NCO Group
NOVUS Financial Services, Inc.
Strategic Reimbursement, Inc.
The Wellington Group, LLC
Wolfskill & Associates, Inc.
United Collection Bureau Inc.
Vorys, Sater, Seymour & Pease, LLP

HFMA Northeast Ohio
Chapter Officers 2003-2004

David T. Kilmer

Barry L. Franklin

Vice President
Maureen A. Wood

Suzanne Marie Tschetter

William J. Bogdan

Chapter Coordinator
Kathleen A. Much

Board of Directors

James E. Hutchinson
Julia T. DiFrancesco
Susan R. Flaherty
Charles S. Josey
Christopher Milligan
Lori A. Mitchell
Michael A. Scocos

Visit HFMA National at:

Visit HFMA Northeast Ohio at:

We Want to Know

The programs and activities of the Northeast Ohio Chapter of HFMA are largely made possible by the contributions of our Chapter Sponsors.

We are currently using Chapter Sponsor services.

We have previously used Chapter Sponsor services.

We have not used Chapter Sponsor services.

I do not know.
Free polls from

Click here for Past Newsletters

The Newsletter Committee wants to invite you to join our committee.

In a recent survey, our committee members rated their experience as "satisfied" and estimate the time commitment to be 3 hours per month.

Please contact the newsletter committee
Dave Kilmer

President's Message: April 2004

"There's no business like show business, but there are several businesses like accounting." - David Letterman (1947 - )

The Vision of our Chapter is "To be an indispensable professional resource for healthcare financial managers in Northeast Ohio." The resources we provide to members take many forms: professional
development, educational programming, networking opportunities, and dissemination of technical information.

If you haven't already done so, you might want to explore a great resource that is only a click away in the Resource Center on the HFMA website, Some of the topics include:
  • Medicare Payment - PPS, OPPS, HHPPS, Physicians

  • Revenue Cycle - PFS, Performance Measurement, Denials Management, Coding

  • HIPAA@work - Transaction Standards, Identifiers, Privacy, Security

  • Business of Healthcare - Capital, Financial Performance, Corporate Responsibility
In This Issue…
click or scroll to see as article

  • Managed Care - Health Plans, Plan/Provider Claim Workgroups

  • Leadership - Recruitment & Retention, Compensation, Leadership

  • Reference Service - Standard Industry Statistics, Customized Research

  • New in the Federal Register - notices published in any given month
Many of the topics contain ready-made PowerPoint presentations that are downloadable. HFMA's website also offers special interest group services for members only, such as CFO Forum, Managed Care Forum, PFS Forum, and Healthcare Compliance Forum. Check it out.

"A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort." - Herm Albright (1876 - 1944)

Besides suffering from a severe case of cabin fever and an intolerable lack of golf, I miss seeing a lot of you who, like me, have been hibernating over the winter. Fortunately we have the Gerry Haggerty Annual Leadership Institute (GHALI) coming up in May, which should cure all those ills. I look forward to seeing you there!

Dave Kilmer

GHALI - What a Site!

By Steve Rybka

Gerry Haggerty Annual Leadership Institute May 13-14
The excitement and anticipation continue to grow as the dates for the GHALI get closer. With a record crowd expected, all the speakers, activities and entertainment plans are coming together with what promises to be the best Institute ever for Northeast Ohio HFMA.

With Glenmoor Country Club as the host site, you can count on this meeting being one of the "must attend" events of the year. The breakouts will have excellent speakers in meeting rooms that will amaze you. The St. Andrew Room, for instance, has its own private courtyard and dinner will take place in the breathtakingly beautiful Chapel, with forty-foot ceilings and huge hanging chandeliers.

Glenmoor Country Club
Glenmoor Country Club
Site of the 2004 GHALI Events

Activities include nine holes of golf on the Jack Nicklaus Signature Golf Course, The Spa at Glenmoor, racquetball and handball facilities, tennis courts, complete fitness facility, or a shopping trip to Belden Village Mall just 5 minutes away.

Score some points at home and bring the spouse! You will both be pampered from registration to checkout. And if you're good, maybe you will stay over Friday night too!!

Register NOW by calling Kathy Much at 440-835-1186 or e-mail her at

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New Members - Welcome to NEOHFMA!

By Anna Sulewski

"The education opportunities, the networking, friendships, sharing problems and solutions, information access, and the new ideas are all just a small part of why my HFMA membership is so important to me. The possibilities for career growth and self improvement are unlimited."
- Nancy R. Strachan, Director, CDM / APC Coordination, Thomas Hospital

New members were personally welcomed into the organization at the annual New Member Breakfast. Several HFMA leaders were present and spoke about the opportunities for professional and personal growth within the chapter.

Please join me in welcoming our new members.

Jack L. Bailey
Engelhardt & Emrhein
Leigh Brock
Cleveland Clinic Health System
Alexander Chernyak
Medical Mutual of Ohio
Ginni Garner
Sanford Rose
Raymond C. Headen
Schottenstein, Zox, & Dunn, Co. LPA
Stephen J. Loes
Steris Corporation
Angela Mago
Key Bank
Sarah A. Merkel-Nonevski
Jeffrey R. Price
Summa Health Network
Pamela J. Skrzynski
Howard, Wershbale, & Co.
Anne M. Warren
National City Investments
Tammy L. Zografos
AIM Healthcare

Click Here To See All The Photos!

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Kudos to You!

By Laurie Hammer-Rauser

Teresa Pannell recently joined JPRecovery Services, Inc. as Collection Manager.

Richard E. Clough has been named Vice President, Operations at Robinson Memorial Hospital. Rick had been Robinson's Vice President of Finance and Chief Financial Officer.

Carl Ebner has been named Vice President of Finance and Chief Financial Officer at Robinson Memorial Hospital. Carl had served as Vice President of Finance at Fisher Titus Medical Center in Norwalk, OH.

Congratulations to Unicare Corporation. It is celebrating 20 years of business in 2004.

Congratulations to United Collection Bureau. It is celebrating 45 years of business this year.

Michael Henley has left UHHS as the Director of Reimbursement to be a Vice President with Compliant Healthcare Consulting; Compliant is headquartered in Atlanta, Ga.

Joseph E. Varga has been named Director of Reimbursement for The Center for Health Affairs.

John F. Sideras was named as MetroHealth's executive vice president and chief financial officer, to succeed Terry R. White as new president and chief executive officer.

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What's Hot: Chapter Members Sharing Insight and Know-How

This section of Visions is dedicated to sharing knowledge and know-how with chapter members. You are encouraged to submit articles to the Visions Committee for future issues.

You Can't Tell by Looking!
Spotting Silent PPO Discounts

By Joan Armstrong
Bottom Line Systems

Looking for silent PPO discounts by scrutinizing payer remittances, insurance identification cards and network-provided lists of eligible employers and payers in hopes of validating the discount taken? Click here for full story.

Avoiding Cost Bias Acquisition of High Cost Drug Therapies
By F.Randy Vogenberg
Aon Consulting

The quest to manage expenditures for (new) drugs is challenging and may lead to cost bias, especially if the approach doesn't take into account non-drug related costs that may influence the total cost of care?Click here for full story.

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February Educational Sessions - The Place to Be.

A Morning of Excellence!
By Anna Sulewski

The Patient Financial Services Committee sponsored an education session in February that was well attended.

Steve Fidelholtz, President of Medical Billing & Financial Services (MBFS), LTD, discussed how a document imaging tool established workflows and productivity measures. Steve explained that the imaging tool provides desktop access to all documents, tracks 100% of (claims) inventory, and establishes measurable productivity improvements.

Having measurable productivity tools gave MBFS the ability to implement a direct incentive and gain sharing program with its employees. The incentive and gain sharing program rewards employees for performance and quality, improves morale and loyalty, improves profits, and dramatically reduces employee turnover.

Marvin Montgomery, President of Marvin Montgomery & Associates, gave an energetic speech on "Perpetuating Excellence in Customer Service."

"Your Customer may forget what you said. They may even forget what you did. But they will never ever forget how you made them feel."

Marvin emphasized that repeat business and referrals are centered on a well developed customer service culture.

The education session ended with a Payer Panel presentation from Julie Holland, Medical Mutual of Ohio, Teresa Hosa & Crystal Carter, Anthem, and John Heck, United HealthCare. The payors presented helpful information on ways to speed up the claims payment process.

Click Here To See All The Photos !

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Save the Dates

Listed below are some of the dates and events for the 2003/2004-program year.

April 29, 2004Meeting: Post Acute Care Program
May 13-14, 2004Meeting: Gerry Haggerty Annual Leadership Institute
May 27, 2004Meeting: Managed Care Program
June, 2004Program & Volunteer Recognition Golf Outing
July, 2004Meeting: TBA

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Take a break…solve the puzzle. Send your solution to the puzzle. E-mail or fax your answer to Jennifer Hahn at Robinson Memorial Hospital:
or Fax: 330-297-8689
for a chance to win.

All correct entries will be included in a drawing and one lucky entrant will receive a $25.00 gift certificate to Aurora Premium Outlets. The winner will be announced in Issue 4 of Visions.
Good luck!

Number of Pigs
by Jennifer Hahn

Farmer Brown owns one pregnant pig. How many pigs will he have after:

  1. the pig gives birth to 7 pigs,
  2. 3 of those gives birth to 8 each,
  3. 2 of them gives birth to 4 each,
  4. 1 of those pigs gives birth to 10 pigs?
In this situation, out of every 8 pigs born 2 die.

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What You Said About Visions

In the previous issue of Visions, we asked for your feedback about the chapter's first e-newsletter. We thank you for taking the time to respond. Your comments were very much appreciated. The committee has been motivated and encouraged by your positive remarks.

Thank you , Newsletter Committee

“I am SO proud of you guys! The newsletter looks just great. Crisp,
clean, very professional. It really exceeds what my expectations had been.
Thanks again for all your efforts to make this happen. I'm sure the next issue (and the next, and the next) will come a bit easier for everybody.

I didn't realize I'd like that instant poll as much as I do. We can really do some creative things with that in the future. It sort of makes the newsletter interactive for the reader.”

Dave Kilmer
Robinson Memorial Hospital

“Outstanding. Love all the links and all the photos.
Kudos to the committee!!”

Bill Emrhein
Engelhardt & Emrhein

“To the entire Newsletter Committee...nice job! It looks fantastic, is
easy to navigate and very user friendly.”

Susan DeForest
Summa Enterprise Group

Are you planning to archive the Newsletter for future reference? And, if so, for how long will we be able to refer back to previous issues? ”
The newsletter has a link to the newsletter archives in the right hand border. Just scroll down to “Click here for past newsletters,”, click, and choose a past issue for viewing.

Don Pangrac
“ps: Good job. Easy to read and the links are easy to use. “

“Excellent NEWsletter!!!!!!!! Thanks for your great effort.”

Richard M. Jorz
The MetroHealth System

“The new newsletter is great! Very professional and current looking, good colors too.”

Geoffrey Hines

“All I can say is WOW!!!!!!!!!! The newsletter looks absolutely fantastic!! Congratulations on a job very well done!”

Rochelle Kalski
Kaiser Permanente

“I thought the last newsletter looked great. Very nice format, very easy to use!”

Stephen F. Thome
Ernst & Young LLP

“This looks good. I tested the links within the newsletter and didn't have a problem with any of them. I think the newsletter turned out great!”

Jennifer A. Hahn
Robinson Memorial Hospital

“Great job you guys! It looks wonderful. I'm proud to say I work with you. It just has to blow the socks off people when they see this. Thanks for all your work - it paid off big time.”

Steve Rybka
United Collection Bureau

“WOW! I just looked at the new newsletter! It looks better than terrific! Thanks to both of you and the members of your committee for a job exceptionally well done.”

Kathy Much
Seque Enterprises

“Congratulations on this big improvement. If you would like to load this
and/or future issues on the HFMA server please let me know. I also have some suggestions re links to our existing web pages e.g. scheduled programs, etc.

The Web Page Committee wants to be supportive of your efforts.”

Dave Lowe

“I would like to add how impressed I was with the last issue. Truly, a great achievement in your first year. I can't wait to see what you do for an encore.”

James E. Hutchinson
UHHS/Laurelwood Hospital

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