Thank You to Our Platinum and Presidential Sponsors

2012 Issue 3

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Our Corporate Sponsors

We gratefully acknowledge the commitment of our Corporate Sponsors who assist in the funding of the Chapter's programs and activities

Ernst & Young LLP
FirstCredit Inc.(FCI)/RevCare
Howard, Wershbale & Co.
Human Arc
JP Recovery Services, Inc

Alta Partners, LLC
Deloitte & Touche LLP
Fifth Third
Plante & Moran, PLLC


Net Revenue
PNC Healthcare

Credit Adjustments, Inc.
KeyBanc Capital Markets
The ROI Companies

Avadyne Health
Blue & Co., LLC
Calfee, Halter & Griswold LLP
Crowe Horwath LLP
Emrhein & Associates
HMC Group
Meridian Leasing Corporation
Quadax, Inc.
the MASH program
UCB, Inc.
Wise Management Services, Inc
Wolfskill & Associates

HFMA Northeast Ohio
Chapter Officers

Diane Lilko, CPA

Lisa Hilling

Vice President
Justin R. Williams

Chapter Secretary/Treasurer
Geoffrey A. Himes, FHFMA, MBA

Susan R. Flaherty, CPA

Chapter Coordinator
Kathleen A. Much

Board of Directors
John Beirne
Chuck Josey
Stanley Kasmarcak, CPA
Kelly R. Linson
J. Adam Schweikert
Suzanne M. Tschetter, CPA

Visit HFMA National at:

Visit HFMA Northeast Ohio at:

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President’s Message

Diane LilkoDear Fellow HFMA Members,

Thank you for responding to the membership satisfaction survey I told you about last newsletter. The results are in and 65% of you are extremely or very satisfied with our chapter services. This exceeds the National HFMA high satisfaction metric of 60%. Your chapter leaders will be reviewing these results in detail and implementing your comments in our chapter planning.

As we start a new year, we reflect on the past and think about the positive changes we would like to make in our lives. If your goal is to increase your professional knowledge of the healthcare industry, then utilizing your HFMA membership is a fantastic way to achieve that objective. And your local chapter is here to help.

Each Monday, Kathy Much, our chapter coordinator, sends out an email blast announcing our upcoming education programs. It comes through as from NEO HFMA. If you are not receiving these, check your membership file with National to make sure your email address is correct.

Justin Williams, VP and Program Chair along with his committees have done an amazing job in planning the education and networking activities for the next couple months. Stan Kasmarcak has once again organized a lunch time webinar on 2013 Medicare Part B Update for Wednesday February 6th. The following evening, Thursday February 7th we will start off with cocktails and hors d’oeuvres followed by an evening program and guided simulations at Austen BioInnovation Institute in Akron (ABIA). If you have not heard of ABIA, then you definitely want to attend – it will not be your average educational program!

Sandra Wolfskill, Chuck Backus and Craig Richmond have been diligently working with their committee on the ever popular Patient Financial Services joint program with AAHAM. This will be a full day program and happy hour on February 21st at Akron General Wellness Center.

March 14th we will once again recognize our Past Presidents and hear from our Regional Executive, Ken Stoll on the value of HFMA, how it can help your career and the opportunities that are available. Brian Gillette and his committee have titled this program: MAC Madness at the Q. Why? It is being held at Quicken Loans Arena and will be followed by a Men’s MAC tournament basketball game. As you can see we have something for everyone at these various venues.

If you can not find the time to get away from the office, please take advantage of our Regional webinars and the HFMA National Virtual Conferences.

If your goal is to get more involved personally and volunteer your time, again your local chapter is here to help. This is the time of year we are looking to fill key leadership roles for the 2013-2014 chapter year which starts in June. We start with members who have been active and have an interest. To find out more please contact me, or any officer or director.

Happy New Year – May all your new year resolutions be achieved.


Diane Lilko
Northeast Ohio Chapter of HFMA

Ken StollHFMA Did You Know:
Participating in National Conversation

By Ken Stoll, Regional Executive
Region 6 of HFMA

Did you know that your membership in HFMA can lead to a position of influence in the national debate on healthcare? That’s right: Region 6 has been one of the most influential regions in HFMA in recent years and looks to be for the foreseeable future as well.
Passionate healthcare leaders just like yourself have been getting involved at the local chapter level and adding their two cents to the conversation. They realize that they can make a difference in their chapters volunteering for education they can bring back to their shop or introducing their ideas to peers that become friends. Through dedication to their membership as officers or board members locally, they have the opportunity to sit on board and advisory committees at the national HFMA level and help promote the ideas of sound healthcare financial management.

HFMA Vision: To be the indispensable resource for healthcare finance.

To have a vision for the future in the era of the Affordable Care Act as an “indispensable resource” is one of derived of commitment and expectation. HFMA is committed to the idea that healthcare finance executives like you are an integral part of the future that will see changes through with great expectation of success for hospitals and patients alike. National Chairman Ralph Lawson speaks to each of us when he says each person’s acts of leadership can make a difference and finance professionals should lead the way to a better future in health care.

HFMA Region 6Regional Influence on national Issues:

Region 6 can boast of many National HFMA positions and no one more prominent than Western Michigan Chapter member Joseph J. Fifer, FHFMA, CPA, President and CEO of the Healthcare Financial Management Association (HFMA). Enough Said?
Also from Western Michigan, Michael P. Freed, CPA is a National Director of HFMA and the Executive Vice President of Corporate Resources, Chief Financial Officer, Spectrum Health, Grand Rapids, Michigan. He serves on the Health Reform Advisory Committee (2011-13) and the Large System CFO Council (2006-15).
The Southwestern Ohio Chapter represents Region 6 at the national level on the Patient Financial Services/Revenue Cycle Council of the National Advisory Committee this year and next. Michele Tynes-Napier, FHFMA, Divisional VP, Revenue Cycle with Mercy Health Partners, Cincinnati, OH represents us this term. Then Shawn A. Kent, FHFMA, Divisional Director, Revenue Cycle also with Mercy Health Partners, Cincinnati, OH will be representing Region 6 next term.

The Great Lakes Chapter can also boast of having Paula M. Reichle, CPA, Senior Vice President & CFO of Sparrow Health System, Lansing MI will be providing her insight contributing to the Executive Board of the National Advisory Committee.

These folks were all involved in their local chapters at many levels offering their insight into processes as speakers or writers, organizing newsletters, putting together education programs as well as past presidents of their chapters. They have acumen in both HFMA and their organizations industry operations whose understanding is crucial to the future of both.

With small steps forward, much ground can be gained. You too can begin the journey and reach out to your local chapter president and see how you can help. Each chapter in Region 6 is blessed with terrific leadership and are on target for another great year of providing you the best education and resources in healthcare finance. But with your ideas, they could do so much more.

Maybe you don’t have time to write an article, but you might have a minute to leave a voicemail on topic you would like to hear more about. Maybe you can’t be at the next meeting, but can sign up for the next webinar over a sandwich. Maybe you wouldn’t fall into the category of outgoing or gregarious, but even I am an example of how saying yes to help out has led to personal and professional growth through HFMA.

Get involved. Be a part of the solution. Leadership Matters.

Click to Download a PDF

Ken Stoll is the current Regional Executive for Region 6 of HFMA and Central Ohio Chapter Past President. Joining HFMA in 1996, Ken is also Vice President of Business Development with United Collection Bureau, Inc. You may reach him at (614) 732-5002 or email him at for any questions regarding HFMA locally, regionally or nationally.

Membership and Marketing

By: Brian W. Gillette

To all HFMA members: Welcome and Remember…Leadership Matters!


As the Chair of the Membership Marketing Committee for the 2012-2013 Fiscal Year, I would like to share my enthusiasm with you and the entire NEO HFMA Leadership Team towards achieving our membership goals for the year!

As the largest chapter in Ohio, our current membership totals 537 members. Our goal for this year is 578. We have a way to go to reach our goal. Now is the time to renew your membership and reach out to your friends and colleagues and encourage them to join!

You may complete your Membership application/renewal online at and it only takes a few minutes!

Below are a multitude of Membership Benefits:
Publications and Resources

hfm – The latest industry news, legislative and regulatory updates, in-depth issue analyses and hands-on problem-solving techniques in the industry’s top publication

HFMA Weekly News – Weekly e-newsletter summarizing the most recent healthcare financial stories

Buyer’s Resource Guide – View hundreds of companies offering products and services to healthcare finance professionals in 40 categories, online and in print.

Industry Initiatives – HFMA establishes principles, strategies, and standards that advance the industry’s ability to provide high-quality, low-cost care. Initiatives include topics such as payment reform, revenue cycle performance, cost management, and financial forecasts.

Premium Web Content – Members enjoy exclusive access to special online content, including HFMA’s practical checklists, best practice information, work plans, job descriptions, presentations, forms, fact sheets, work sheets, pricing strategies, and research reports.

Knowledge CenterBest practices and critical information on reform, the Patient Friendly Billing® project, revenue cycle management, cost control, corporate responsibility, caring for the uninsured, and more than 60 essential healthcare topics

HFMA ForumsOnline groups create opportunities for peer-to-peer education and networking

Local Chapter Membership – Join one near you for updates on issues and education programs specific to your local area.

Education and Professional Development

Events – Increase your knowledge base with HFMA’s Fall and Spring Seminar Series, ANI: The HFMA National Institute, and our Virtual Healthcare Finance Conference at significant member discounts.

Webinars – Our Webinars are free to members and focus on the industry topics that healthcare finance professionals rely on to achieve their goals, including reform, regulatory, revenue cycle, cost and quality improvement, physician integration, and more.

Professional Designations – Earn more, get promoted, and gain the respect of your organization’s leadership team with certifications, such as HFMA’s Certified Healthcare Financial Professional (CHFP) designation, or become a Fellow of HFMA (FHFMA).

Career Development Resources – Build your career with HFMA’s career development resources, which include self-assessments, nationwide job postings, and confidential resume referral services.

There are many volunteer opportunities available as your time and schedule allows. You can work with various committees on planning, assisting at meetings/conferences, and supporting educational events and other programs that meet your desired level of commitment. Please contact me directly or any of the Board Members or Committee chairs to provide information on individual committees and how you can become involved.

Please consider how you can engage those around you and participate to help us achieve our goals this year!

Brian W Gillette
216-957-2674 Office
216-640-0882 Cell

New Members - Welcome to NEOHFMA!

Please welcome our newest members to the Northeast Ohio Chapter of HFMA. Look for them at our next meeting and welcome them to our organization.

Michele Sawicki
Cleveland Clinic

James Mitch
The Revenue Group

Jonathan Lewis

Lori Sammons
The Revenue Group

Brian Kovach
The MetroHealth System

Kelly Hyland

Chelsey Leas
University Hospitals

Jonathan Basso
Aultman Health Foundation

Casey Walters
University Hospitals

John Beatrice
The Metrohealth System

Angela Harsha
TSG Resources, Inc

Jim Jankowski
The MetroHealth System

Timothy Shannon

Jay Warnock
KeyBridge Medical Revenue Management

Anthony Naoum
The MetroHealth System

Brian Conklin
Samaritan Regional Health System

Melissa Cox
Accretive Health

Tyler Immel
Aultman Health Foundation

Eric Boone
The Revenue Group

Nader George

Reza Gheitantschi
The Revenue Group

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Welcome Back!

HFMA Members that have reinstated their Membership

Dale J. Howard, CPA
Senior Financial Analyst
University Hospitals Health System

Erica M Yike
Ernst & Young

Bobbi L. Jones

Nikolaos M. Brusio, CPA
Finance Director
Cleveland Clinic

Jeffrey Kovacs, CPA
Finance Director
Akron Medical Center

Christopher M. Clinton
Administrative Director, Surgical Operations
Cleveland Clinic

Michael S. Moss
Vice President Surgical Services
Ryerson Healthcare Consultants

Wendy Snyder
Finance Director
University Hospitals Health System

James R. Clark
Regional Manager
Meridian Leasing

Kevin Spittler
Department Analyst
Cleveland Clinic

Jason Heckman
Director, PFS IT Solutions
Cleveland Clinic

Dennis D. Pijor, CPA
Senior Vice President
Summa Integrated Service Organization

David Zavarello
Financial Analyst II
University Hospitals

Robert J. Galasso
Robert Galasso & Associates

Sara M Bing
Plante & Moran

Diana K. Warren
Finance Manager
Cleveland Clinic Heart & Health

Ann Marie Riley
Vice President
AlterCare of OH

James J. Feldkircher, Jr., CPA
Finance Director
University Hospitals Health System

Joseph M Ferrara
Etactics, Inc.

Jennifer Spencer
Remittance Manager
Quadax, Inc.

Passing the Certification Exam:
What Does It Take?..........

By: Kelly Linson, MBA, CPA, CHFP

…….blood, sweat and tears…….
or just time, preparation and a plan?
Learn about certification and the exam
Everything you need to know about the CHFP designation can be found at: At a glance, the 4‐hour 150 question exam tests candidates in management‐level issues in healthcare finance in six knowledge areas:

  • Revenue cycle (21‐25% of the exam)
  • Disbursements (4‐8%)
  • Budgeting and Forecasting (18‐22%)
  • Internal Controls (15‐19%)
  • Financial Reporting (16‐20%)
  • Contract Management (13‐17%)

Try it out & take the sample exam
HFMA developed a sample test to help familiarize candidates with certification testing. The 50 question sample exam provides the opportunity to experience the internet testing format used in certification testing. Participants are exposed to testing functionality, test-item formats and scoring. However – do NOT be discouraged if you do not do well on the sample test. The HFMA states that the sample exam is NOT a predictor of how a candidate will score on the certification examination. I clearly remember that my score on the sample exam was not in the “passing” category, but I persisted with the study and preparation phase and was even more determined to beat the real exam.

Study and prepare via the Healthcare Finance Core Curriculum
For the CHFP examination, there is preparation material (Core Curriculum Online Study) designed to identify and examine the fundamental concepts and skills expected of an experienced mid‐level healthcare finance manager. The Healthcare Finance Core Curriculum online study preparation for the CHFP examination is available for purchase. The cost for study materials is $195 ($295 for non-members). CHFP study materials are recommended but not required for CHFP testing candidates. A good estimate for the amount of time needed for focused study is 15 to 20 hours.

Use the “Study Plan and Steps for the HFMA CHFP Exam” checklist below to help you prepare and hopefully avoid the blood, sweat and tears.




Time Allotted


Read about certification on HFMA website


1 hour


Take sample exam


1 hour


Register for Core Curriculum Online Study


1 hour


Study Revenue Cycle 1


2-3 hours


Study Revenue Cycle 2


2-3 hours


Study Disbursements


1-2 hours


Study Budgeting & Forecasting


2-3 hours


Study Internal Control


2-3 hours


Study Financial Reporting


2-3 hours


Study Contract Management


2-3 hours


Complete the Core Curriculum end of course self-assessment exam to obtain 10 hours of CPE (you need to score 70% or higher)


2-3 hours


Register for CHFP exam


1 hour


Take CHFP exam


3-4 hours



22 to 31 hours


Program Recaps

Gervasi Vineyard “Hot Topics in Healthcare” Recap
By Dan Brown

On Thursday October 25th, Gervasi Vineyard, in beautiful Canton, Ohio, hosted HFMA’s fall program. Set upon 55 acres in Stark County, the vineyard features six villas that blend old-world Italian architecture with breath-taking interior design. The unparalleled aesthetics are grouped with top-notch service and gourmet cuisine, making Gervasi Vineyard the crown jewel of the Akron-Canton area.

On the eve of election season, “Hot Topics in Healthcare” was the appropriate theme for the program. The program kicked off with Charles Cataline, followed by Ken Weixel. Both focused their presentations on the changes in healthcare, particularly on the advent of the Patient Protection and Affordable Care Act. Steve Posa also provided an interesting look at the changing Self-Pay bucket and new techniques to improve collection and patient satisfaction. The comedy relief was brought to us by Kelly Linson during her presentation on becoming a CHFP. The full line-up included:

  • Legislative Update-State & Federal
    Charles Cataline, Ohio Hospital Association
  • Healthcare Reform Update: Impact on Revenue Sources
    Ken Weixel, Deloitte & Touche
  • Energize Your Revenue Cycle
    Jeff Porter, HBCS
  • Collaboration Management: Key to Cost, Quality
    & Capital Improvement

    Jack Bebiak & Jeff Radabaugh, JRB Healthcare Advisors
  • Helping Healthcare Facilities Improve Self-Pay Performance
    Steve Posa, Help Financial Corporation
  • The Turbulent Payer Landscape: How Providers Can
    Navigate the Changes

    Orry Jacobs, BDC Advisors, LLC

The Gervasi Vineyard provided a delicious lunch and excellent service throughout the day. Our program concluded with a sampling of several of Gervasi’s own wine and beer selection, Italian style appetizers, and a social hour on the beautiful outdoor patio. Many thanks to Gervasi for a great experience and we hope to be back next year!

Northeast Ohio HFMA Holiday Party

This year our annual Holiday Party was held at the City Club in Cleveland, OH on December 6, 2012.

Once again, a wonderful holiday party was held to celebrate the accomplishments we achieved throughout 2012 and ring in the holiday season. This year’s party was held a fantastic location and included a night filled with food, drinks and dancing. The party was organized by our Networking committee lead by Suzi Tschetter. Other committee members included Tracy Cahoon, Bill Bogdan, Randy O'Donnell and Brianna Medcalf. Thank you for all your hard work in planning this wonderful event!

Our annual awards program was also held recognizing our 2012 Founder Merit Award recipients for all their time and hard work throughout the years.

Follmer Bronze Award: Joseph Harrison, Lisa Hilling, Holly Pelaia and Justin Williams;
Muncie Gold: Carl Ebner, Diane Lilko, Mike Manfull and Brian Nestor
Dale Reed Award: Susan Flaherty


The 50/50 raffle supporting Foundation Fighting Blindness was won by Jill Barber who graciously donated her winnings to the charity.

Save the Date – Upcoming NEOHFMA Programs

Log onto the NEOHFMA Website ( for more information on our upcoming programs:

Not Your Average HFMA Event!
Please join us on February 7th from 6-8 pm at Austen BioInnovation Institute in Akron (ABIA). The evening will begin with three short presentations from ABIA’s leadership team, including an overview from President and CEO Frank L. Douglas Ph.D., M.D. Attendees will then be led on a guided tour through a live simulation in ABIA’s Center for Simulation and Integrated Healthcare Education.

About the Center for Simulation and Integrated Healthcare Education:
The Center for Simulation and Integrated Healthcare Education has built a facility poised to achieve international distinction by its use of interdisciplinary approaches and innovative educational methodologies to foster improvements in healthcare quality, provider performance, patient safety, and testing of new devices and biomaterials.

Amenities and Features include:

  • Mock Hospital with Eight Configurable Bays
  • Multiple Control Rooms
  • High-Fidelity Human Patient Simulators (robots/mannequins)
  • Standardized Patient Examination Rooms

About ABIA:
The Austen BioInnovation Institute in Akron – an exceptional collaboration of Akron Children’s Hospital, Akron General Health System, Northeast Ohio Medical University, Summa Health System, The University of Akron and The John S. and James L. Knight Foundation – is focused on patient-centered innovation and commercialization at the intersection of biomaterials and medicine.

The strategic alignment of institutional, state, federal and philanthropic support, accompanied with Akron’s rich legacy in industrial and materials science, is working to pioneer the next generation of life-enhancing and life-saving innovation that will transform Akron and the surrounding region into a model for biomedical discovery and enterprise.

Don’t miss this unique opportunity for an insider’s view of the Austen BioInnovation Institute in Akron.

Patient Financial Services Annual Seminar – Adding Value to the Revenue Cycle (Joint program with AAHAM)
Program Date: Thursday, February 21, 2013
Program Location: Akron General Health and Wellness Center

MAC Madness Leadership Conference 2013

Program Date: Thursday, March 14, 2013
Program Time:10:00 am -6:00 pm
Program Location: Quicken Loans Arena

The NEO HFMA MAC Madness Conference while showcasing educational programming focused around the theme of leadership will also provide opportunities to network with other industry professionals in an exciting atmosphere. Locally known speakers will lead the education sessions which will offer in total 8 CPE and HFMA credit hours.

The 2013 event will be held at the Quicken Loans Arena in Cleveland, OH. As an added bonus, all Conference attendees will also be given a game ticket to the Mid-American Conference (MAC) Men’s Basketball Tournament that evening.

The Spring Leadership Conference Committee is working diligently to create a one of a kind educational and networking experience. We hope that you will join us for this year’s event.

Program Date: May 15 – 17, 2013
Program Location: Bertram Inn, Aurora

Upcoming Live Webinars

Take a look at the upcoming Webinars offered by HFMA and consider sitting in on one as an easy way to get the information you need on pressing healthcare finance topics. From the comfort of your office, you can participate in a Webinar and find the strategies and tools you need to help your organization achieve success. Log onto the HFMA Website ( to sign up or get more information about the topic.

2013 Medicare Part B Update
(February 6, 2013 – 12:00 – 1:00 p.m.
Vanessa Williams, Provider Relations Senior Analyst, CGS Administrators, Inc. will review the significant changes to Part B reimbursement in 2013 including; Physician Fee schedule update, 2013 reimbursement changes, Medicare Incentive programs and payment adjustments, and an update on the Medicare review process for 2013. Cost for Program is $45. Look for an email announcement for additional details. Sponsored by Alta Partners, LLC.

Detecting Product Equivalency to Drive Lower PPI
(February 14, 2013 – 3:00 – 4:30 p.m.)
This is the sixth in a series of six webinars sponsored by McKesson in conjunction with the Association for Healthcare Resource & Materials Management (AHRMM). This program is free to HFMA members.

Regional Webinars
In addition to National HFMA webinars, regional webinars are currently being scheduled in collaboration between all seven chapters that make up our HFMA Region 6. Chris Milligan, our Regional Exec-Elect, is coordinating this effort. Be on the lookout for email notifications of topics, time and speakers over the next few months. These webinars will be offered free to our members.

2013 HFMA Virtual Conference

February 6th, April 11th, July 17th, October 16th

HFMA's Virtual Conference includes live sessions, offers all new content, and is FREE to Members.

Earn up to 12 CPEs for attending the live presentations. You can attend from the convenience of your home or office.

Each date offers new education content including a keynote session, a session that presents the latest findings from HFMA's Value Project, and a real-world case study that provides solutions to improve the quality of care and reduce costs.

Visit for more information and to register for this free educational event.

The schedule for the February 6th Education Session is as follows:

On-Demand Webinars

HFMA also offers on-demand webinars, which do not provide CPEs but do qualify for DCMS hours. Most on-demand webinars are free (or are only $49) for members. There are multiple webinars available in all of the following areas of interest:

  1. Accounting and Financial Reporting
  2. Finance and Business Strategy
  3. Legal and Regulatory Compliance
  4. Operations Management
  5. Payment, Reimbursement, and Managed Care
  6. Revenue Cycle
  7. Technology
  8. HFMA 2012 Virtual Healthcare Finance Conference Recorded Programs

See national website for registration (

Educational Articles

Thinking About Merging? Considerations for Your To-Do List
Posted in December 2012-January 2013 edition of

Reprinted with permission from Lancaster Pollard's 'The Capital Issue' at

Spurred on by growing economic challenges, many remaining independent community hospitals are currently considering some degree of affiliation with a larger health care system. This is not surprising as hospital mergers and acquisitions have steadily been increasing since the recession of 2007-2009. Read more...

Denial Management Moves to the Front Denial Avoidance
Steve Chrapla, CHFP Director 3rd Party Solutions Avadyne Health

Denial Management has long been identified as the central process to improve cash flow, as well as reduce accounts receivable and write offs, through the management of rejected claims. While this process has been a valuable endeavor over the years, it has been built on the premise that denials are inevitable, and re-work is simply an integral part of the work flow. Read more...

Sponsor's Corner

FirstCredit, Inc.-RevCare-PayMed Solutions

FirstCredit_RevCare_PayMed We are the industry leader in providing innovative revenue cycle solutions to health systems across the Midwest and Southeast United States through an array of eligibility and receivables management services.

By improving the revenue cycle, we dramatically enhance the financial performance of our clients. Among our services:

  • Early Out Services (EOS)
  • Payment Monitor Services
  • Medicaid & HCAP Eligibility & Enrollment Services
  • Electronic Payment Processing
  • POS/ER Collection Services
  • Central Scheduling/Reminder Services
  • Call Center Solutions
  • Bad Debt Recovery Services.
For more information on our innovative services, please go to or contact Timothy Sheeler at 1-800-837-3328 x101 or by e-mail at

HFMA Sponsors -
Do not forget to get your company’s spotlight & new products & services mentioned in the Newsletter. Please contact Laurie Rauser for publication in future newsletter.


Congratulations to Andrew Pyros on being named Vice President, Healthcare Banking Relationship Manager in the Commercial Banking Division for Fifth Third Bank, Northeastern Ohio.

Kudos to Michelle Earich, CPhT, Business Development Director for The Wellington Group, LLC, on winning Pharmacy Technician of the Year at the 2012 Next-Generation Pharmacist™ awards. The award is presented to a pharmacy technician who exhibits the highest professional standards in patient care and performs consistently and reliably as a valued member of the pharmacy team.

Congratulations to Janet C. Broz, on being hired as Vice President of Sales & Marketing Region 2 at JP Recovery Services, Inc., bringing over 22 years of experience in the healthcare receivable management arena.

Kudos to Justin Williams on his recent promotion to Director of Service Line Development for University Hospitals Rainbow Babies & Children’s Hospital and MacDonald Women’s Hospital.

Congratulations to Chris Anthony on accepting the position of Director of Decision Support for the Sisters of Charity Health System.


Turn JUNK into FOOD in only four steps, changing one letter at a time to form a common English word at each step.

_ _ _ _
_ _ _ _
_ _ _ _


E-mail your answer to Rhonda Ridenour at All correct entries will be included in a drawing and one lucky entrant will receive a $25 gift certificate

Previous Puzzle Answer:

A six-digit odd number containing no zeros and no repeated digits in which the first digit is four more than the second digit, the third digit is one less than the sixth digit, and the fourth and fifth digits when read as a single number equal the product of the first and sixth digits - 628549.

Bob Kaliszewski, Director of Reimbursement/Revenue Support, UHHS/CSAHS



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